Shipping Policy

Last Updated: 30 August 2026

At Siwa Oasis, we aim to make your shopping experience as smooth as possible. Please review the information below regarding order processing, delivery times, shipping methods and possible delays before placing your order.

1. Order Processing Times

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

• Ready-to-ship products: Orders are generally processed within 1–3 business days.
• Custom or pre-order products: Orders may require approximately 5–15 business days to process. Please check the individual product listing for any product-specific processing information.

Please note that processing time is separate from shipping and delivery time. Your delivery period begins once your order has been dispatched.

2. Estimated Delivery Times

Delivery times vary depending on your destination and the shipping method selected.

Estimated delivery times after dispatch are:

Destination	Estimated Delivery Time
Mainland China	3–5 business days
Southeast Asia & East Asia	5–10 business days
Europe, North America, Australia & New Zealand	10–20 business days
Middle East, South America & Africa	20–40 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to factors outside of our control, including customs clearance, carrier delays, public holidays, adverse weather conditions, high shipping volumes and other unforeseen circumstances.

Deliveries to remote locations, islands or areas with limited carrier services may require additional time.

3. Shipping Methods

We work with established international shipping carriers to deliver orders to our customers.

Depending on your destination, order size and availability, different shipping options may be offered at checkout. Available shipping methods may include services provided by carriers such as DHL, YunExpress and other reputable delivery partners.

Shipping costs and estimated delivery times may differ depending on:

• Your delivery destination
• The weight and dimensions of your order
• The shipping service selected
• The carrier handling your shipment

The available shipping options and applicable shipping costs will be displayed during the checkout process.

4. Shipping Fees

Shipping fees are calculated based on factors such as the destination, package weight, package dimensions and selected shipping method.

The shipping cost displayed at checkout is an estimated shipping charge based on the information available when your order is processed.

In some circumstances, the final shipping cost may differ from the initial estimate if the actual packaged weight or dimensions are significantly different from the information originally provided by the supplier or carrier.

If an additional shipping charge is required, we will contact you before proceeding with the additional charge.

5. Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.

These charges are determined by the customs authorities in the destination country and are not included in the product price or standard shipping fee unless specifically stated at checkout.

Customers are responsible for any applicable customs duties, import taxes or other charges associated with receiving an international shipment.

Customs procedures may also result in additional delivery time.

6. Tracking Your Order

Once your order has been dispatched, tracking information will be provided where tracking is available.

Please use the tracking information provided to monitor the progress of your shipment.

Tracking updates may not appear immediately after dispatch and, for some international or remote destinations, tracking information may be limited during certain stages of transit.

7. Delivery Delays

While we work with our suppliers and shipping partners to ensure orders are delivered as efficiently as possible, Siwa Oasis cannot guarantee a specific delivery date.

Delivery may be delayed due to circumstances beyond our control, including:

• Customs inspections or clearance delays
• Carrier or postal service delays
• Public holidays
• Severe weather
• Incorrect or incomplete delivery information
• High shipping volumes
• Remote-area delivery
• Other unforeseen circumstances

If your order is experiencing an unexpected delay, please contact us and we will assist you in checking the available tracking information.

8. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Full name
• Delivery address
• Postal/ZIP code
• Contact number
• Email address

Siwa Oasis cannot be held responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

9. Important Information

By placing an order with Siwa Oasis, you acknowledge that international shipping times are estimates and may vary depending on circumstances outside of our control.

For the most accurate information regarding the location of your parcel, please refer to the tracking information supplied by the relevant carrier.

If you have any questions regarding your shipment, please contact our customer support team.